twentyfirstcenturyHERBS

Terms and Conditions

• Contact Us
• General Information
• Descriptions and Product Pricing
• Payment
• Shipping and Delivery
• Cancelling Orders
• Returns and Refunds
• Refunds Policy 
• Health Disclaimer

The staff at twentyfirstcenturyHERBS can be reached via post, email or phone.

Our postal address is:

twentyfirstcenturyHERBS
4a Market Street
Hexham
Northumberland
NE46 3NU

Phone Number: 08448 460 481

Email: sales@twentyfirstcenturyherbs.com

Please do not hesitate to contact us with any enquiries. 

1. All material held on this website is the property of twentyfirstcenturyHERBS or our technology provider. Customers are welcome to view and print the content of the site for personal use only. Our content may not be used for any other commercial purpose or re-publication.
2. All efforts have been made to make sure all information provided on our website is correct. However, no representation has been made and we give no warranty of any kind in respect to this information.
3. twentyfirstcenturyHERBS do not accept any loss (direct, indirect or consequential) which may arise from reliance on information contained in the website or in respect of any error or admission. Except in relation to death or personal injury caused by our negligence. 

1. All product descriptions and specifications on our website are as accurate as possible. However, it is possible for very slight variations to occur.
2. All prices are inclusive of VAT.
3. The price of our items does not include the charges for delivery of the items. The delivery charge will depend upon the method of delivery chosen. Please refer to the delivery section for further details.
4. All efforts have been made to ensure that all prices shown on our website are correct at the time an order is placed. If, in the unlikely event, an error does occur we will inform you as soon as possible and you will be offered the chance to either reorder the item at the correct price or cancel your order. Written confirmation, via email at sales@twentyfirstcenturyherbs.com , is required within 7 days of us notifying you of the error or the order will be cancelled automatically. If you cancel your order a refund will be made via the method you paid. See refunds policy for more information.

1. Payment for all goods and delivery can be made by any of the payment methods shown on our website. Payment via PayPal is subject to PayPal’s own terms and conditions. Credit card providers may also have their own terms and conditions.
2. No deliveries will be made until a cleared payment has been received.

1. Delivery will be arranged via the method you have selected at our checkout. Delivery will be made to the address you specify on your order form.
2. If any errors have been made or a delivery problem occurs in respect o your order please notify us in writing, via email at sales@twentyfirstcenturyherbs.com, within 7 days of the delivery date. twentyfirstcenturyHERBS will not be liable for any loss or damage if you fail to do this.
3. If you do not take delivery of the items ordered or supply us with adequate instructions regarding delivery, we may cancel the order and retain the items. If this occurs we will refund the price of the items but you will still be liable to pay for any delivery charges. 

1. Orders may be cancelled by notifying us at any time, via email or post, up to 7 days after the items have been delivered. The notification you send to us should indicate your order number and the reason you are cancelling your order.
2. If your order is cancelled after the items have been dispatched, you must return the items to us at our postal address. The items should be returned to us in a reasonable condition and at your own expense. We recommend the use of a recorded delivery service
3. An order cannot be cancelled, or returned, once the product containers have been opened or the product has been used. Your statutory rights concerning product quality will remain unaffected.

1. In the highly unlikely event that any items supplied to you have been damaged upon delivery you should notify us, via email at sales@twentyfirstcenturyherbs.com , within 7 days of delivery date. Upon confirmation we have received your email the items should be returned to us with all the relevant documentation. Once items have been received by us a replacement will be sent and postage costs refunded. 

If you are entitled to a refund, you will be refunded as follows:

1. If you paid via card the payment will be refunded to you on the same card
2. If you paid via paypal all refunds will be made via paypal.

All of the information held upon this website that concerns any products and health conditions is provided solely for general interest and should not be used to diagnose a health problem or replace any medical advice. Please refer to your general practitioner, or another qualified health professional to diagnose any health concerns and for any guidance in regards to appropriate treatments. This includes any products listed upon our website. The products on this website are not intended to treat, diagnose, cure or prevent any disease.

If you are currently taking any prescription medication and also plan on taking a herbal or nutritional supplement, we advise that you check with your general practitioner that the medication and supplement will not cause any ill effects when consumed together.

 Always read the manufacturers information and the directions that accompany the products. Never exceed the recommended doses.

 Pregnant or lactating women and women who plan on becoming pregnant are advised to consult their general practitioner before using any health product.